Shipping

​Shipping
We currently ship to New Zealand only. However, we may be expanding soon so make sure to join our newsletter to get informed when we do so.
We offer a tracked shipping with a flat rate of $5.  
Free shipping is available for orders over $100.
Order Processing & Shipping time
All completed orders will be dispatched on the next business day.
Shipping would take 2-5 business days. Tracking will be sent via email once the order has been confirmed and completed. We ship via Pass the Parcel. Should there be a delay in shipping, we suggest to contact them first to get a relevant update. If there are issues that can't be resolved by the latter, please contact us and we will do our best to resolve the issue.
Pickups
At checkout, you will have the option to choose Click & Collect. Pickups are only available at Totara Vale, Auckland. Please note that we don't accept cash payments on pickup. Upon completion of order and payment, an email will be sent confirming that your order is ready for pickup (1 business day order processing will still apply). We will get in touch via email to advise pickup address and arrange pick up  day and time.

Returns & Exchange Policy
​Due to the nature of our products and for hygienic reasons, we are not accepting any returns or exchange.
Should the products sent to you turn out to be faulty or damaged, please contact us immediately within 24 hours.
 
For any other concerns, please email us at nz.glambox@gmail.com